From here, click on ‘Change Settings’ and find Sonos in the list and ensure both boxes are checked. Open up the Windows search and type control panel then click on System & Security and then click ‘Allow an app through Windows Firewall’. If you’re on a Windows PC, some users have reported that allowing the Sonos app on the Windows firewall setting page may help. While there is some cross compatibility, it’s best to follow Sonos’ rules about which app to use with which device. Sonos itself has a handy list where you can search for your product to determine which camp it falls into. Ensure you are using the S1 app for S1 generation devices, and S2 for S2 generation devices. 4) Sonos App Not RespondingĪ nonresponse from the Sonos app is most commonly found to be rooted in the incompatibility between S1 and S2 devices. If you have a mixture of S1 and S2 devices, start with the S1 updates and then try the S2 updates by powering off the other. If you have many Sonos devices, try not to update them all at once just power up one device and try the update. If that doesn’t help, do the same process for every Sonos device. Ensure the device is connected to the WiFi and leave the device alone while updating.Īnother common fix is to reboot the internet router by unplugging it until all the lights go out, then plug it back in again. One of the most common and effective fixes for the app not updating is to just retry the update. You can try to see if conflicts are causing issues, first, remove all known networks of the Sonos system from Settings, then tap System, then Network, and then remove all networks.įrom the same area, you can tap on Wireless Setup and then the Sonos app will ask for the WiFi name and password so have it handy. You should be able to change the frequency or channel of the WiFi, try moving it from the current number to a different one and save and reboot to see if the Sonos device appears. If that doesn’t help, log in to the router itself and look at the WiFi settings. Try getting a line of sight between both devices to encourage a stronger signal.Īmazon stocks the TP-Link AC750 WiFi Extender which is an easy way to boost your WiFi signal around corners and to further areas of the house or workplace. Make sure there are not too many solid walls between the Sonos device and the WiFi router.Īny metal in even a thin wall, such as plumbing, will really impact the signal. If you see the speaker after plugging it in directly, then it is worth looking at sources of interference. This can help eliminate configuration issues with the WiFi. If a speaker doesn’t show up in the Sonos app, you can try using the ethernet cable to plug the speaker in directly to the internet connection. More information on this is contained in the help article by Sonos for the Sonos S1 system. In order to continue using the first generation of Sonos products, you’ll need to run the Sonos S1 Controller app for them, and the newer app for S2 products. You can try repairing the Sonos S1 Controller app via the product removal tool to help resolve conflicts between the two.Īs part of this process, the tool will perform a factory reset of the Sonos devices including all settings and saved preferences, so take a note of any important configurations that you have and want to keep. Due to the differences between these two versions, they will have conflicts and won’t cooperate properly, leading to issues such as it not appearing in the app. S1 refers to the first generation of Sonos devices, while S2 is the newer version of the Sonos firmware and software. If you notice that you can no longer see your Sonos devices through the app, it’s worth checking what version of the app you have and the compatibility with the specific Sonos device you have. ![]() ![]() Reinstalling the app is another prominent measure. An outdated app, a faulty update, and a low working memory can be resolved by rebooting the device. ![]() The Sonos app can have several software issues causing it to not work properly. 7) Sonos App Slow 1) Sonos App Not Loading.
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